Refund policy

Return and Refund Policy

1. Overview

• We want you to be completely satisfied with your purchase. If for any reason you're not, we're here to assist you!

2. Eligibility for Returns

• Items must be returned within 2 days of the delivery date.
• Jewellery must be unworn, in its original condition, and in the original packaging.
• Custom or personalized items are not eligible for return unless defective.

3. How to Initiate a Return

• Contact our customer service team at [support@intaara.com] to request a return authorization.
• Please provide your order number and reason for the return.

4. Return Shipping

• Policy: Free return shipping for defective or incorrect items.
• Details: If the item received is defective or not what was ordered, we will provide a prepaid return shipping label at no cost to the customer.

5. Refund Process

• After we receive and inspect your return, we will notify you via email.
• Refunds will be processed to the original payment method within 7-10 business days.

6. Exchanges

• We do not offer direct exchanges. To get a different item, please return your original purchase and place a new order.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund.

8. Contact Information

• For any questions or concerns regarding returns or refunds, please reach out to us at support@intaara.com